For Visitors

Visiting a Patient

At MGM Healthcare, we understand the importance of the presence of your loved ones who play an integral part in your journey to better health. We believe its important to create an atmosphere of holistic health for all our patients, and this includes access to your family members and friends when you are recovering. While we are happy to welcome visitors at designated hours to spend time with the patients, we are committed to ensuring that patient safety comes first. We are extremely careful in ensuring patients who are recovering are protected from outside infections and that the sterile environment maintained at the hospital is not contaminated by external visitors.

Visitor / Attender Policy Guidelines

We have drafted policy guidelines for visitors, and we urge you to read, understand and follow them and help us serve your loved ones better. Safety & privacy of patients while maintaining a sterile hospital environment is extremely important for us to ensure that all patients being treated at our hospital are well protected. We are committed to providing highest standards of clinical care and excellence and we seek your cooperation in ensuring that you follow the following guidelines while visiting your loved ones at the hospital.

• Please visit your loved ones at designated hours only.
• One attender and one visitor pass will be issued at the time of admission for all patients. The pass needs to be modified in case of transfer from patient room to ICU or vice versa from the admission desk on the ground floor.
• One attender is mandatory / allowed for all the in-patients during the stay in the patient rooms.
• Visitors will be allowed only during the visiting hours from 4 to 6 pm in IP Wards.
• ICU attenders / visitors will be allowed between 11 am to 12 noon and 03.30 pm to 05.30 pm only and on a one-by-one basis for a maximum span of 5 minutes.
• Children below 12 years as attenders / visitors will be allowed inside the patient care areas, however the same will be decided on a case-to-case basis with appropriate approval.
• For ICU patient one attender will be allowed to stay at the ICU Waiting area on a need basis.
• Please do not bring any outside food, flowers, gifts for the patients.
• When you are in the patient’s room, please refrain from visiting the patient’s toilet so as to prevent cross-infection.
• If you are suffering from any diseases, especially communicable ones like cold, cough, flu, viral fever, etc, please do not visit the patient strictly.
• Children below 12 years will not be allowed to visit the patient. Please leave them with a caretaker before coming to the hospital.
• If any are in the hospital is marked restricted, please do not venture into that area.
• Please ensure that your cell phone is in silent mode and does not disturb anyone. If you must take or make calls while you are the hospital, please make sure you do not speak loudly and disturb others.
• Please sanitize your hand before and after visiting the hospital and ensure you wear an N-95 mask always, while inside the hospital premises. This is for your own safety and that of others.
• Smoking is strictly not allowed inside our hospital premises.
• Please follow are the security protocols and rules laid out by the hospital and cooperate with our security personnel while they are checking visitors before allowing them inside.
• The hospital is not responsible for the safety of your belongings, so please ensure you take care of them.
• Please remember to bring the visitors pass, without which you will not be allowed to visit the patient.